The FAQs contain information from how to place a doll order to how to track your doll order and everything in between. A brief description of some of the items found is listed below each heading.
 
 
General Questions
 
  • Hours of Operation
  • Becoming a My Twinn Model
  • How to Contact Us.
 
Doll Information
 
  • Caring for the Doll
  • Doll Hospital Admissions
  • Doll Hospital Services
  • Appropriate ages for our My Twinn Dolls
 
Ordering - Online and Mail
 
  • Placing and tracking your order
  • Size chart
  • Processing time
  • Payment
    methods.
 
Website
 
  • How to create your own Account
  • Signing up for our catalog
  • Signing up for our newsletter
 
Friend Dolls
 
  • Information about Friend Dolls
  • Information about Vintage Friends
 
Promotions
 
  • Ongoing promotions
  • Seasonal promotions
 
Returns
 
  • How to return your items
  • Return policy
  • How to request a return authorization.
 
Shipping
 
  • Shipping methods used
  • Shipping Internationally