Privacy Policy

Effective Date: October 7.2011

Commitment to Privacy: We value you as a customer, and we know you're concerned about protecting your privacy online. Our mission is to inform you of our policies for collecting, sharing, disseminating and securing customer information on our Web sites www.mytwinn.com and www.mybffdoll.com.

The Personalized Company LLC has been awarded TRUSTe's Children’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program covers the Web sites www.mytwinn.com and www.mybffdoll.com and does not apply to any personal information that may be collected on other third party Web sites or our affiliates. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us here.  If you are not satisfied with our response you can contact TRUSTe here.

What Information Do You Gather About Me? This privacy policy explains how we collect and use customer information gathered on our web sites in order to conduct our business, inform customers about our products and provide customer service. Examples of personal information we collect include: your full name, credit card information, home address, billing address, e-mail address and phone number We will also collect a username, date of birth, parents email address and password when you sign up to use our doll builder site www.mybffdoll.com.  We also allow you to name your doll and provide a birth date for your doll.  

What we gather: We need your name, billing address, shipping address, e-mail address, billing phone number, shipping phone number and credit card number to process and ship your order. We will e-mail you to confirm your order and keep you updated on your order status. If we have a question about your order, we may contact you by e-mail or by phone. For example, we may call you to verify your credit card information on a large purchase. In addition, we use your information to recommend products and features based on your past purchases, to personalize our newsletters if you choose to subscribe, to maintain your account and to improve your shopping experience or to notify you of any updates to our Privacy Policy. 

Who we share it with: We share customer information with select partners, contractors, subsidiaries and related entities who also may use the information to, for example, recommend products and features based on your past purchases, improve your shopping experience, or check on the quality of your customer service experience. 

We also share customer information with service providers to conduct business on behalf of our company. This includes, but is not limited to: Credit card authorization and processing companies, customer service providers and shippers.  We use a third party service provider to provide our clients with live chat in order to assist clients with any questions they may have while on our site.  The information collected by this third party is shared back with us in order for us to fulfill your requests.

We use a third party service provider to host some of our email sign up pages.  The information collected on these pages is governed by our privacy policy.  Our service provider has no access or control of this information. 

 In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

We may also disclose aggregate, non-identifiable customer information (such as number of visits or average order amounts) to advertisers or other third parties. WE DO NOT ENDORSE ANY THIRD PARTY PRODUCTS OR SERVICES AND NO THIRD PARTY IS AUTHORIZED TO ACT ON OUR BEHALF REGARDING THE UPDATING OF ANY PERSONALLY IDENTIFIABLE INFORMATION. IF YOU RECEIVE A REQUEST TO UPDATE YOUR ACCOUNT FROM A THIRD PARTY PLEASE NOTIFY US. If you do not wish to us to share your personal information for the purposes of receiving third-party marketing materials, you may indicate your preferences by emailing us at unsubscribe@mytwinn.com. If you do not wish to receive catalog mailings from My Twinn or our select partners, you may indicate your preferences by emailing us at unsubscribe@mytwinn.com.

Information about kids: The My Twinn web site is designed for adults who make purchases for children. My Twinn doesn't knowingly solicit or collect information from children who are 18 or younger. When we e-mail our newsletter, it includes prominently displayed instructions that show you how to unsubscribe from the newsletter. If your child subscribes to the My Twinn newsletter without your knowledge, simply follow the instructions, and unsubscribe immediately. If you want more information about children's privacy online, you can consult the "Consumer Protection" page on the Federal Trade Commission site. If you want to receive e-mail newsletters from My Twinn with updates on sales, promotions and new arrivals, you must subscribe. 

The MyBFF web site collects a username, password, email address or parent’s email address if a user indicates they are under the age of 13.  We use this information to allow you to create a doll, email it to a friend, or print it out.  If you wish to purchase a doll from this site your parent must submit their credit card information for billing purposes.  A child’s participation or access to an activity cannot be conditioned on him or her providing more Personal Information than is reasonably necessary for that activity.

 Parent’s have the right to consent to the site’s use of their child’s personal information without having to consent to its disclosure of that information to third parties as we do not collect personal information about children nor do we share information with third parties other than as disclosed in this privacy policy.

You can subscribe to the My Twinn newsletter using a link on the home page, when you create an account, during the checkout process, when you enter a sweepstakes or from the Newsletter page in our help section. Each newsletter prominently displays a link you can use to unsubscribe at any time. We also include the e-mail address you used when you signed up for the newsletter, so you know which address to enter when you unsubscribe. 

Sweepstakes or special promotions: You may have noticed some of the sweepstakes or special promotions we may feature occasionally on this web site or in email communications to you. By participating in a sweepstakes or special promotion you will also be subject to and hereby agree to abide by the official rules of the sweepstakes or special promotion. Unless otherwise prohibited by law, we may use personal information submitted during a promotion or sweepstakes to contact you. We may also add your e-mail address to our customer newsletter mailing list unless you choose not to subscribe by checking a box. 

Referral Programs: We may from time to time offer you the opportunity to earn rewards by referring friends to a web site owned or operated by us or an affiliated company. Participation in a Referral Program may require you to submit personal information about you and your friends, such as name and email address. By participating in a Referral Program you agree to receive communications from us and/or from our partners that operate and maintain the Referral Program both during and after your participation in the program. Please note that by signing up for and/or participating in such programs you are also subject to all rules governing the applicable referral program. Contacting My Twinn Customer Service: If you contact our customer service, we may use your name, e-mail address, phone number and order history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of your Customer Service contact.  If you choose to use the email feature on our site to share the doll you created with your friends or family we will ask for their first name, last initial and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  We do not store this information.  

Gift Certificates:  If you purchase a gift certificate we will ask for the recipient’s name and email address in order to send the certificate on your behalf.  We will not use this information for any other purpose. 

Legal requests: We may release customer account or other information if we're advised that release is necessary to comply with the law and when we believe that disclosure is necessary to protect the rights, property and safety of our company, its affiliates, customers or others and/or to comply with a judicial proceeding, court order or legal process served on our Web sites. We may also exchange information with companies and organizations or law enforcement for loss prevention and credit risk reduction.

How Secure is My Information? 

The security of your personal information is important to us.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

What about My Account? Creating an account makes it even faster and easier to shop at our site especially for repeat purchases. Option to change, modify or delete account information: You can review, modify, or delete your account information anytime including information provided by your child. Just go to our Modify Your Account Settings page. There, we give you the option to look over your account information if you've created an account, modify/change that information or delete your account. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@mytwinn.com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

How does My Twinn Recognize Me? We automatically recognize your Internet Service Provider (ISP) and your operating system. We sometimes use this information to solve problems with our server. We use URL encoding to monitor your shopping activity on our site. We may use this information to determine the most popular products and pages on our site and to enhance our marketing efforts and activities. This helps us make changes to improve your shopping experience. If you enter this site from one of our affiliate sites, you may notice a special code at the end of our Web address as you move through our site. That tells us which affiliate site you entered through. We may give that affiliate credit for any purchase you make.  We do not collect any personal information through these means.

Does My Twinn Use Cookies? Yes. A "cookie" is a special identifier. Web sites transfer cookies to your hard drive through your web browser. Cookies help us identify you when you visit one of our sites. If you have a discount coupon or certificate from us or an affiliate site, this information may be stored in your cookie. We don't store your password or any personal information in your cookie. If you want to prevent your browser from accepting cookies, set your browser options to let you know when you receive a new cookie, or turn off your cookies You can find out how by reading the "help" portion of your toolbar on most browsers. Remember, however, that if you turn off the cookies feature, you will not be able to take advantage of all the special features we offer. 

The use of cookies by our affiliates or other third parties is not covered by our privacy policy.  We do not have access or control over these cookies.

Clear Gifs (Web Beacons/Web Bugs)

Our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. 

Modifications to Privacy Policy: We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If we make material changes to how we use Personal Information collected from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.